Case Study: Slalom Labs Brings Real-Time Empathy to AR and AI with Crystal Knows

Slalom Labs sparks 50-person AR conversations with Crystal Knows

Slalom Labs, an innovation lab within Slalom Consulting, faced the challenge of deepening human connection through technology. After noticing that personality traits shape how people interact with tech, they sought to bring contextual personality insights back into in-person conversations, which had been lost after the shift away from remote meetings. They used the Crystal Knows Personality Data API to address this.

The solution from Crystal Knows involved integrating its DISC data into an augmented reality experience and AI-powered digital human prototypes. This allowed users to see real-time personality insights during live interactions and enabled avatars to adapt their communication style. The result was more meaningful human connections and a vision for emotionally intelligent AI systems, sparking new ideas for applications in healthcare, education, and customer service.

Slalom Labs