Case Study: Universal Smart Cards achieves fast, compliant email retrieval with Cryoserver

Universal Smart Cards - Customer Case Study

Universal Smart Cards, a UK-based market leader in smart cards, struggled for years to retrieve important old emails because messages were only saved in Outlook folders and there was no proper archiving system. Sales Manager Alasdair Nutt needed access to everything from quotes and leads to long-past customer threads, but searching was slow, frustrating, and often unsuccessful. Cryoserver was introduced when the company moved to Microsoft 365, along with support from IT Managed.

Cryoserver implemented secure, compliant email archiving that keeps a copy of every sent and received message while remaining independent of Microsoft 365. Universal Smart Cards could then free up Outlook, search past emails quickly, and access records even during a Microsoft 365 outage. The system also helped resolve a legal dispute by providing disclosure-ready email evidence, and Alasdair said it finds information “within milliseconds,” eliminating the search problems he had for years.

Universal Smart Cards

Alasdair Nutt

Sales Manager