Case Study: North Warwickshire Borough Council achieves reliable email evidence and simpler email management with Cryoserver

North Warwickshire Borough Council - Customer Case Study

North Warwickshire Borough Council, which employs more than 300 staff, originally adopted Cryoserver to support Freedom of Information requests and to provide a reliable, auditable record of email communications. The council needed a way to verify whether specific emails existed (for complaints and FOI), support internal investigations, and reduce the administrative burden of staff having to manually manage and retain important messages.

Deploying Cryoserver across the whole council gave them centralized email archiving with a powerful search and a clear audit trail (including privileged-search notifications). Staff can quickly find retained emails without keeping personal folders, investigations are faster and more confident, and the council now regards Cryoserver as a valuable day‑to‑day tool that they wanted to keep.

North Warwickshire Borough Council

Gary Hancock

Information Services Manager