Case Study: Guildford Borough Council achieves fast, secure email search and auditable FOI/SAR compliance with Cryoserver

Guildford Borough Council - Customer Case Study

Guildford Borough Council, a long-standing user of Cryoserver, needed a reliable way to find and manage email records for Subject Access Requests and Freedom of Information enquiries. Without a sophisticated records management system there was no clear audit trail, causing concern for auditors and staff about privacy and accountability.

Cryoserver provided secure, fast search and retrieval with a full audit trail, enabling quick responses to SAR/FOI requests, reassuring auditors and staff, and supporting a gradual reduction in retention periods to cut search volume. The result is faster access to emails, improved compliance and confidence in investigations—outcomes the council says have “lived up to expectations.”

Guildford Borough Council

Vincenzo Ardillo

Guildford Borough Council