Case Study: JAMS (the world’s largest private ADR provider) achieves rapid digital transformation and quadrupled search traffic with Crownpeak DXM

Why JAMS Picked Crownpeak’s Cloud-native DXM Platform to Empower Digital Transformation

JAMS, founded in 1979 and the world’s largest private alternative dispute resolution provider, needed to relaunch its global web presence but was constrained by a legacy on‑premises CMS. The old platform lacked the speed, flexibility and control required to drive their digital transformation, limiting deployment velocity and in‑house content management.

JAMS moved to Crownpeak’s cloud‑native DXM (with AWS hosting and implementation support), completing the replatform in seven months versus an expected two years. The SaaS solution boosted deployment and publishing efficiency, maximized page speeds, nearly quadrupled search traffic in three years, doubled mobile traffic to 20%, and delivered significant productivity gains by eliminating infrastructure overhead and enabling rapid on‑the‑fly content updates.

JAMS

Frank Zare

Assoc. Director, Web Development