Case Study: Texas Mutual Insurance Company achieves 10/10 accessibility and faster compliant content delivery with Crownpeak DQM

Why Digital Quality Management (DQM) was core to one insurance provider’s CMS selection process

Texas Mutual, the leading workers’ compensation insurer in Texas with over $1.1B in revenue and a large, highly regulated digital presence, needed a new in‑house CMS that could speed publication while ensuring accessibility for a significant portion of its visitors—many of whom are injured and require WCAG‑compliant content. Managing quality and compliance manually across 300+ pages was unsustainable and risked slow or inaccurate updates.

They chose Crownpeak DXM with integrated Digital Quality Management (DQM) to automate QA, accessibility (WCAG), UX and SEO checks directly in the CMS workflow. The result: top benchmark scores (accessibility 10/10, SEO 10/10, usability 9.9/10), faster, more accurate publishing, reduced manual burden on editors, and a markedly improved experience and timeliness of content for injured users.

Texas Mutual Insurance Company

Kim Hawk

Senior Web and Graphic Designer