Case Study: Leading Healthcare Provider achieves WCAG 2.1 AA compliance and boosts digital quality and productivity with Crownpeak DQM

Raising Quality and Compliance Standards and Boosting Productivity

A leading integrated healthcare provider preparing a major corporate website relaunch faced a significant quality and compliance challenge. The new site was extensive—dozens of facility pages, hundreds of specialty pages and thousands of provider profiles—and, given intense regulatory and public scrutiny, required scalable, centralized QA for accessibility (WCAG 2.1 AA), SEO, data integrity and more; their prior process relied on disconnected tools and manual review that couldn’t keep up.

They deployed Crownpeak Digital Quality Management (DQM) for its flexibility, automation and reporting. DQM provided customizable dashboards, clear remediation guidance and partner validation, enabling rapid progress toward WCAG 2.1 AA targets (achieving a top industry benchmark score), eliminating time‑consuming manual tasks, boosting productivity for the four‑person digital team and improving overall digital quality and marketing effectiveness.