Case Study: British Business Bank achieves 96% reduction in accessibility issues with Crownpeak DQM

How British Business Bank uses DQM to achieve best-in-class accessibility

British Business Bank, a public-sector institution focused on providing accessible digital services, faced a regulatory deadline to make nine websites compliant by September 23, 2020. With only two years to audit and remediate thousands of pages, limited in-house accessibility expertise, and surging demand during the COVID-19 crisis, the bank needed a fast, scalable way to achieve compliance.

They implemented Crownpeak’s Digital Quality Management (DQM) platform for automated scanning, expert guidance, and hands-on support. DQM uncovered over 30,000 issues and helped the bank reduce accessibility problems by 96%—with 72% of fixes completed in the two months before the deadline and average issues per page falling from 6.24 to 0.22—while accelerating remediation, improving usability and SEO, and embedding continuous monitoring into daily workflows.

British Business Bank

Christian Turner

Senior Customer Marketing Manager