Case Study: BGV builds an award-winning brokerage portal and reduces admin costs with Crownpeak FirstSpirit

Delivering Optimized Content Management and Business Processes and an Award-winning Brokerage Portal

BGV, serving private, business and municipal customers as well as brokers and exclusive agents, faced the challenge of managing multiple web channels and extranets while supporting web-based business processes. The company needed a solution that ensured usability, personalization, integration, extensibility and consistent corporate design across sites while keeping content management efficient and recoverable.

BGV implemented the Crownpeak FirstSpirit CMS, migrating the website and relaunching brokerage and agent portals with reusable templates, search and personalization modules, integrated rate software, central download and versioning. The centralized platform automated many workflows, eliminated redundant content, greatly reduced administration costs, enabled web-based processing of business transactions and earned the brokerage portal the Eisenhut Award for best distribution portal.

BGV

Oliver Schumann

Senior IT Director