Case Study: The Civil Nuclear Constabulary improves force-wide duty management with Crown Manager from Crown Workforce Management

The Civil Nuclear Constabulary - Customer Case Study

The Civil Nuclear Constabulary (CNC), a police force protecting UK nuclear sites, faced significant operational challenges due to its outdated, standalone duty management system. The legacy Palisade system, built on Excel '95, prevented real-time visibility of resources and required all data to be manually re-keyed. To solve this, the CNC partnered with Crown Workforce Management to implement a new force-wide solution.

Crown Workforce Management implemented its Crown Manager system, which provided browser-based access for all officers to view and manage shifts, overtime, and leave. The solution automated rostering and integrated with the CNC's SAP system, eliminating manual processes and creating a single source of truth for staffing data. While the organization continues to explore further integration to maximize the system's potential, Crown delivered a robust solution on budget that modernized the CNC's operations and provided critical cross-force visibility.