Case Study: Ministry of Defence achieves reduced absence and streamlined workforce management with Crown Workforce Management

Ministry of Defence - Customer Case Study

The Ministry of Defence, a major UK government department based in Abbey Wood, Bristol, was facing significant workforce management challenges. With over 9,700 employees, their systems were outdated and inconsistent, relying on manual spreadsheets and disparate processes. Key issues included ineffective absence management, a lack of electronic attendance recording, limited flexi-time offerings, and no single source of workforce information, which led to poor staff engagement. To address this, they partnered with Crown Workforce Management for a solution, likely involving their time and attendance and employee self-service systems.

Crown Workforce Management implemented a centralized system that introduced electronic clocking terminals, ID cards, and flexible work patterns. This was supported by an Employee Self-Service (ESS) portal to increase staff engagement and manager accountability. The results were substantial: absence rates were reduced by 50% to a 4% average, leading to a direct reduction in overtime costs. Furthermore, HR administration costs decreased as standardized processes streamlined leave and absence management, significantly reducing manual workloads and staff enquiries.

Ministry of Defence