Case Study: Trailfinders boosts efficiency and sales with Crown Workforce Management

Helping Trailfinders on a New Path

Trailfinders, the UK's leading independent travel agency, faced the challenge of outdated time and attendance systems. They sought to modernize their processes to free branch managers from administrative tasks, allowing them to focus on sales and customer service. They partnered with Crown Workforce Management to implement a solution.

Crown provided a configurable, modular platform that centralized control of workforce data and introduced self-service tools for employees. This solution delivered significant results for Trailfinders, including a consistent 10% year-on-year sales growth. Crown's system freed 32 branch managers to focus on core business and provided 1,100 employees with greater scheduling flexibility.

Trailfinders

Russell McHardy

Operations Director