Case Study: Caerphilly County Borough Council cuts absence and HR administration with Crown Workforce Management

Caerphilly County Borough Council - Customer Case Study

Caerphilly County Borough Council, a large local authority in Wales, faced significant challenges managing its workforce of over 2,700 employees. Their manual, paper-based time and attendance processes resulted in high administrative burdens, poor absence management, and a lack of visibility across departments. This led the council to partner with vendor Crown Workforce Management for a solution.

Crown implemented an integrated workforce management solution featuring time and attendance, payroll interfaces, and employee self-service. This automated and standardized processes across the council. The results were a reduction in absence levels to 5.5% within the first year and a significant decrease in HR and payroll administration times, leading to greater operational efficiency and improved employee engagement.

Caerphilly County Borough Council