Case Study: ATG Entertainment achieves faster payroll and real-time workforce visibility with Crown Workforce Management

Ambassador Theatre Group - Customer Case Study

Ambassador Theatre Group (ATG), a major UK theatre operator, faced a lack of central visibility and inefficient manual processes for its workforce management across 30 venues. Relying on spreadsheets and paper-based payroll, its head office had no oversight of time and attendance data. ATG partnered with Crown Workforce Management to implement a digital time and attendance system to gain this visibility and provide accurate costings.

Crown WFM's solution provided ATG with a centralized platform, rolling it out carefully with strong staff engagement. The results were significant, including a two-thirds reduction in payroll processing time, from six hours down to two. The system also improved accuracy by proactively identifying payment anomalies. Crown's implementation gave ATG the real-time visibility needed to compare venues and manage its complex, variable workforce more effectively.

Ambassador Theatre Group

Tamsin McDowell

HR Systems Partner