Case Study: Citizens Business Bank achieves scalable GRC transformation with Crowe and ServiceNow IRM

Citizens Business Bank cuts risk-related task time by 30% to 40% with Crowe

Citizens Business Bank faced a fragmented and inefficient governance, risk, and compliance program that was difficult to scale and relied on manual, spreadsheet-driven processes. To address this, the bank partnered with Crowe to implement a centralized solution using ServiceNow's Integrated Risk Management platform.

Crowe implemented multiple ServiceNow IRM modules over seven months, centralizing the bank's GRC activities into a single system of record. This solution introduced automation, self-service portals for business units, and real-time dashboards. As a result, Crowe helped the bank reduce the time business units spent on risk-related tasks by 30-40%, significantly improved audit readiness, and established a scalable foundation for future growth.

Citizens Business Bank