Case Study: Global retailer GMG achieves over 96% reduction in annual incident remediations with CrowdStrike Falcon Complete managed detection and response

Global Company Reduces Annual Incident Remediations by Over 96% with CrowdStrike Managed Detection and Response

GMG, a Dubai‑based global retailer and manufacturer with 120 brands across 12 countries and 500+ stores, modernized its business through rebranding and a major digital transformation. That increased visibility brought a surge in attacks—up to 10,000 malware and phishing attempts monthly—and its legacy antivirus struggled to detect or remediate threats, causing frequent device reimaging, user downtime and operational strain.

GMG deployed CrowdStrike Falcon Complete MDR (including Falcon OverWatch) across 3,500 endpoints to provide 24/7 proactive detection, automated remediation and lightweight endpoint protection. As a result, incident remediations fell by more than 96% (from roughly five incidents per month to one or two per year), investigations now close within 12 hours instead of days, user downtime was eliminated, productivity improved and the company achieved significant ROI while planning to extend coverage to an additional 1,500 endpoints.

GMG

Prabhat Kumar Prabhat

IT Director, Technology and Security