Case Study: National Wireless Carrier achieves lasting brand advocacy and increased referrals with Crowdly

National Wireless Carrier - Customer Case Study

One of the largest wireless carriers in the U.S. partnered with Crowdly to deepen relationships and better understand customers who were already advocating for the brand online. The carrier’s challenge was to grow an organic base of ambassadors and surface actionable insights from those most likely to spread word-of-mouth.

Using Crowdly, the brand launched a core customer advocacy program that identified and invited high-potential advocates, deployed ready-to-launch survey activations to learn what drives engagement, and rewarded the five most influential ambassadors each month. The program delivered clearer insights into the customer experience, increased opt-ins and referrals, and built a sustainable, growing community of loyal brand ambassadors.