Case Study: ZCL Composites improves IT help desk communication and transparency with Crow Canyon Software's Help Desk for SharePoint

ZCL Composites gets help desk running in just a couple hours with Crow Canyon Software

ZCL Composites, a Canadian manufacturer of storage tanks, faced significant challenges with its outsourced IT support, which suffered from a complete lack of communication and an overly cumbersome process. This made it difficult for management to track work and gain business insight. To address this, they turned to Crow Canyon Software and implemented its Help Desk Ticket System for SharePoint.

The solution from Crow Canyon Software provided a communicative and transparent process, enabling users to submit tickets and facilitating communication through auto-generated emails. The results included improved service levels, the ability to use statistics for creating self-help videos, and gaining valuable customer metrics through satisfaction surveys. ZCL Composites was able to take control of its help desk and benefit from Crow Canyon's outstanding support.

ZCL Composites