Case Study: ZCL Composites improves help desk communication and visibility with Crow Canyon Software

World-Class Computer Manufacturing Company - Customer Case Study

ZCL Composites Inc., a Canadian manufacturer of petroleum and storage tank systems, was struggling with a completely outsourced IT department that created poor communication, limited visibility into support work, and a cumbersome process for both users and management. ZCL turned to Crow Canyon Software and its Help Desk Ticket System for SharePoint to replace the third-party support model and improve how tickets were submitted and tracked.

With Crow Canyon Software’s SharePoint-based help desk, ZCL enabled users to submit tickets directly, automated email notifications, and gave IT staff better follow-up and documentation. The company quickly got the system running in just a couple of hours, improved transparency and customer service, and gained useful statistics, satisfaction surveys, and reporting to measure performance and create self-help resources.