Case Study: Nova Scotia Community College streamlines multi-campus service requests with Crow Canyon Software

Nova Scotia Community College unifies support across 13 campuses with Crow Canyon Software

Nova Scotia Community College (NSCC) faced the challenge of managing IT support for its 13 geographically dispersed campuses and 14,000 students and faculty. The lack of a centralized system led to inconsistent reporting methods, making it impossible to track or measure service performance. Seeking an alternative to expensive and complex solutions like BMC’s Remedy, NSCC turned to Crow Canyon Software for its Service Request Software.

Crow Canyon's solution provided an intuitive, centralized ticketing system that integrated seamlessly with NSCC's existing Microsoft Outlook and later SharePoint. This enabled the creation of "virtual teams" of technicians, who could be dynamically assigned to tasks across all campuses. The results were significant, streamlining everything from curriculum change requests to audio-visual setup and video conferences. Crow Canyon Software provided the data needed for meaningful reporting and planning, becoming central to the excellent service NSCC provides.

Nova Scotia Community College