Case Study: Milliman achieves flexible, efficient Help Desk management with Crow Canyon Software

Milliman streamlines 18 help desks with Crow Canyon Software

Milliman, a major independent risk management, benefits, and technology firm, faced the challenge of transitioning its 18 independent help desks from Lotus Notes to Microsoft SharePoint. They needed a flexible help desk solution from a vendor like Crow Canyon Software that would integrate with SharePoint, be customizable for each desk, and allow thousands of users to continue submitting requests via email without disruption.

Crow Canyon Software implemented its Service Request for SharePoint application, which automatically converted emailed requests into tickets and could be highly customized to each help desk's needs. The solution was completely transparent to end-users and required no change to their email-based submission process. Milliman's IT team praised Crow Canyon for its responsive support and the flexibility of the system, which streamlined their operations without slowing down support personnel.

Milliman