Case Study: a large manufacturer in Switzerland replaces ServiceNow with Crow Canyon Software’s NITRO Help Desk

Large Manufacturer in Switzerland replaces ServiceNow for 5,000+ employees with Crow Canyon Software

A large manufacturer in Switzerland was facing rising costs and a complicated framework with ServiceNow. They needed a more affordable and user-friendly long-term solution to replace three specific modules: Incidents, Service Requests, and Knowledge Base. They came to Crow Canyon Software for a solution and found that leveraging NITRO Help Desk was exactly what they needed.

Crow Canyon Software implemented NITRO Help Desk with a few key enhancements to fully replace ServiceNow. The solution included out-of-the-box incident management, a new Service Catalog for requests, and a robust Knowledge Base. The manufacturer was thrilled with the smooth implementation and transition, reporting that the replacement has gone great and provided them with a full, more affordable service desk solution to grow with.