Case Study: The Odom Corporation improves IT support and automates operations with Crow Canyon Software's NITRO Studio

Beverage Company Uses Business Process Automation Tools in Office 365 to Improve Operations

The Odom Corporation, a large beverage distribution company based in the US Northwest, needed modern business automation tools to improve operational efficiency across its widely dispersed operations. The IT team wanted a cloud solution that integrated with Microsoft Office 365, SharePoint, and Teams, and they also needed better visibility into IT help desk performance, ticketing, and resolution times. Crow Canyon Software provided the IT help desk and automation capabilities the company was looking for.

Crow Canyon Software implemented its NITRO IT Help Desk along with Asset Management, Equipment Tracking, and NITRO Studio Forms & Workflow. This gave Odom a unified, cloud-based platform for managing incidents, requests, approvals, assets, equipment, and other workflows within Microsoft 365 and Teams. The result was faster service delivery, better response times, and less downtime, with automation that improved operations across the company’s distributed locations.

The Odom Corporation

Kimberli Wilson

IT Manager