Case Study: Memorial Hospital achieves HIPAA-compliant access and reduced password reset costs with Crossmatch DigitalPersona Pro

Memorial Hospital - Customer Case Study

Memorial Hospital, based in Union County, Ohio, needed a way to give authorized staff quick, secure access to patient records while meeting HIPAA requirements for positive identification. As the hospital expanded its paperless workflow and placed PCs in patient rooms, its helpdesk saw many calls for locked accounts and forgotten passwords, especially from contingent staff. Memorial Hospital chose Crossmatch DigitalPersona Pro with U.are.U fingerprint readers to address the access and identity challenge.

Crossmatch implemented DigitalPersona Pro and fingerprint biometrics to let staff log on with a fingerprint instead of typing passwords, while integrating with the hospital’s Microsoft Active Directory environment. The solution helped Memorial Hospital meet HIPAA EHR security requirements, made the hospital eligible for federal grant dollars, and reduced IT costs tied to password resets. It also gave clinicians quicker access to EHRs and other applications, improving efficiency at the point of care.

Memorial Hospital

Carl Zani

Information Systems Director