Case Study: Teachers Federal Credit Union eliminates password resets with Crossmatch DigitalPersona Altus

El Paso Area Teachers Federal Credit Union

Teachers Federal Credit Union, based in Texas, needed a way to secure access to internal applications while reducing the burden of forgotten passwords on its help desk. Forgotten passwords generated 20-30 daily calls, slowed employee productivity, and created security concerns around written-down passwords. The credit union chose Crossmatch’s DigitalPersona Altus multi-factor authentication solution to address both issues.

With Crossmatch’s DigitalPersona Altus software and fingerprint readers, TFCU employees use biometric credentials to log on to Windows, branch computers, and applications such as FSP, Meridian Link, ADP, and UCB Desktop. The result was immediate: password-related help desk calls fell from 30 per day to zero, employees no longer had to manage multiple passwords, and staff could focus on other critical projects.

Teachers Federal Credit Union

Louie Villa

Special Projects Administrator