Case Study: Ricoh Americas Corporation achieves up to 16% increase in leadership confidence and 10% rise in employee trust with CrossKnowledge Learning Suite

Ricoh Americas Corporation - Customer Case Study

Ricoh Americas Corporation, a Fortune 500 firm with $23B in annual revenue and operations in about 200 countries, faced increasing commoditization of its office-products market and the cultural fragmentation caused by rapid growth through acquisitions (bringing in 10–20K people at a time). To build a unified culture and strengthen leadership, Ricoh partnered with CrossKnowledge and adopted the CrossKnowledge Learning Suite, using innovative, engaging content such as My Management TV and the "The Team" videos.

CrossKnowledge delivered contemporary multimedia leadership programs that tied learning to Ricoh’s transformation goals; within seven months, Ricoh reported a 13–16% increase in employees’ confidence in leaders and leader strategy across a population of 28–30,000 people, and a 10% rise in overall confidence in Ricoh. CrossKnowledge’s approach helped accelerate cultural alignment and leadership effectiveness.

Ricoh Americas Corporation

Donna Venable

Senior Vice President Human Resources