Case Study: Aviva achieves faster, compliance‑ready in‑house e‑learning creation with CrossKnowledge Mohive

Digital Learning for Employee Development at Aviva

Aviva needed to train underwriters on product advice with compliance‑accredited e‑learning that met specific legal standards. Its small L&D team previously relied on subject matter experts and multiple external suppliers to produce technical content and assessments, a laborious and costly process. To bring development in‑house, Aviva implemented Mohive, the digital publishing platform from CrossKnowledge.

Mohive enabled subject matter experts to create and edit technical content and assessment requirements directly, significantly shortening content‑creation timescales and restoring ownership to Aviva’s small L&D team (an internal analysis had shown they spent around 80% of their time updating assessment content). With CrossKnowledge’s solution Aviva is now meeting compliance guidelines, delivering more visually appealing, learner‑liked modules (including global child‑safeguarding and NPS‑focused content), and has freed capacity for projects previously postponed; the company is also exploring Mohive’s HTML5 mobile capabilities and SharePoint/social integrations.

Aviva

Robin Lal

L&D Consultant