Case Study: Alstom scales manager feedback training with CrossKnowledge AI role play

Alstom scales feedback practice for 15,000 managers with CrossKnowledge

Alstom, a global leader in smart and sustainable mobility, faced the challenge of scaling effective feedback training for its 15,000 managers worldwide. Traditional methods like classroom training and e-learning were either too costly, lacked realism, or were difficult to personalize. To address this, Alstom partnered with vendor CrossKnowledge to implement an AI-powered solution.

CrossKnowledge deployed an avatar-based conversational AI role play solution. This provided managers with a psychologically safe space to practice difficult conversations, receive personalized coaching, and get feedback on their technique 24/7. The solution from CrossKnowledge was highly scalable, delivering consistent, high-quality training in 15 languages as part of Alstom's Global Management Academy, ensuring every manager could develop this critical skill.

Alstom