Case Study: Dialpad achieves faster, more reliable reference checks with Crosschq

Dialpad - Customer Case Study

Dialpad, led by CHRO Tasha Liniger, is a cloud communications company founded in 2011 with 348 team members and plans to hire over 100 people this year. Historically Dialpad ran manual reference checks but faced five key problems—time-consuming coordination, inconsistent questions, difficulty getting live references, poor data capture, and managers avoiding the process—so they engaged Crosschq’s reference-checking platform to address these gaps.

Crosschq implemented an automated, written-reference workflow with consistent questions, quicker completion by referees, and downloadable "reference chq" PDFs that are stored in candidate and employee files. As a result, Dialpad has saved recruiter and manager time, received more timely and thoughtful references, improved cultural-fit insights, and adopted a simple workflow that scales as they hire, all enabled by Crosschq.

Dialpad

Tasha Liniger

CHRO