Case Study: Tidepool streamlines HIPAA-compliant support scheduling with Cronofy

Tidepool saves 15–20 seconds per support call with Cronofy

Tidepool, a nonprofit organization dedicated to making diabetes data more accessible, needed a HIPAA-compliant solution to schedule support calls containing sensitive health information for its users. Their challenge was to find a scheduling tool that integrated with their Zendesk support platform and could accommodate their remote team while ensuring full confidentiality. They turned to Cronofy after discovering its Scheduler product met their stringent compliance requirements.

Cronofy implemented its Scheduler, which seamlessly integrated with Zendesk and ensured HIPAA compliance through a signed Business Associate Agreement. The solution saved support agents 15-20 seconds per scheduled call and was adopted by multiple teams within Tidepool for various uses, including clinic office hours and user research scheduling. The Cronofy Scheduler provided a versatile, efficient, and secure tool that became essential to Tidepool's operations.

Tidepool