Case Study: Mortgage Advice Bureau streamlines appointment scheduling with Cronofy

Mortgage Advice Bureau cuts adviser appointment time from 10 hours to under 5 with Cronofy

Mortgage Advice Bureau, a major UK mortgage intermediary, faced a significant challenge in efficiently managing appointments for its vast network of over 1,600 advisers. Their manual, email-heavy scheduling process was wasting valuable time for both clients and advisers, creating a poor customer experience and potentially losing business. They needed a secure, multi-tenanted scheduling solution that could integrate into their new platform and serve multiple customer types while meeting strict FCA regulatory standards.

By implementing Cronofy's availability API and Enterprise Connect functionality, Mortgage Advice Bureau empowered clients to directly view adviser availability and book appointments. The solution from Cronofy provided unmatched security, seamless integration, and eliminated double-booking issues. The results were transformative: the system helped book over 6,000 appointments, slashed the average mortgage advice process from 10 hours to under 5, and contributed to an excellent Net Promoter Score of 64. Cronofy's scalable solution also supports the company's ongoing international expansion.

Mortgage Advice Bureau