Case Study: Hobas boosts field service productivity with CRMIT Solutions and Salesforce Field Service

Hobas boosts field service productivity 17% with CRMIT Solutions

Hobas, a manufacturer of pipe solutions for municipal infrastructure, faced inefficiencies with their legacy field service management system from Verizon. This prompted them to seek a more flexible solution to improve resource allocation, gain real-time visibility into technician productivity, and assess service quality. They partnered with CRMIT Solutions for an implementation of Salesforce Field Service.

CRMIT Solutions implemented Salesforce Field Service, configuring it for scheduling based on territories and skills, providing a dispatcher console for visibility, and equipping technicians with a mobile app for tracking appointments and capturing customer signatures. The solution included a complex data migration from Verizon and the creation of reports and dashboards. This resulted in a 17% increase in productivity and a 13% reduction in turnaround times for Hobas, along with significant reductions in travel costs and improved decision-making based on real-time field service metrics.

Hobas