Case Study: World's Leading Beverage Company achieves 100% security transparency with Critical Start

World’s Leading Beverage Company - Customer Case Study

World’s Leading Beverage Company was seeking a Managed Security Services Provider (MSSP) / Managed Detection and Response (MDR) partner and issued an RFP to 20 firms to find a solution that avoided the typical “black box” approach. Critical Start responded with an MDR offering centered on 100% transparency, promising the customer visibility into alerts, classifications and other operational data so they could offload day‑to‑day security operations without losing governance or control.

Critical Start implemented its transparent MDR service, giving the customer direct access to measurable data points—such as specific alert types and the total number of alerts marked good or bad—and dashboards to monitor activity. As a result, the World’s Leading Beverage Company selected Critical Start over competitors like SecureWorks, gained stronger oversight and trust in their managed security operations, and obtained the reporting and metrics needed to support governance and decision‑making.