Case Study: Large Packaging Manufacturer achieves faster response and improved visibility with Critical Start's MDR and Microsoft security solutions

Packaging Manufacturer Saves Time with MDR and Microsoft Security Solutions

Large Packaging Manufacturer, a midwestern packaging company with over 4,500 employees, faced limited data visibility, slow incident data delivery (sometimes up to 12 hours), and noisy, low-context alerts from its previous MDR provider. The security team also wanted to operationalize its own SIEM using Microsoft Sentinel and fully leverage Microsoft 365 E5, so they engaged Critical Start for Managed Detection and Response and Microsoft security expertise.

Critical Start onboarded the customer to Microsoft Sentinel, optimized log source configuration, tuned detections, performed a Microsoft 365 security assessment and roadmap, and delivered the MobileSOC® app for real-time alert actioning and collaboration. As a result, Critical Start provided 24x7x365 coverage, reduced attacker dwell time, improved alert quality and analyst work-life balance, and saved the team an estimated 15–30 minutes per alert through faster, actionable data and Threat Analytics Plugins.