Case Study: Moffatt & Nichol achieves scalable vulnerability management and faster threat response with Critical Start

Moffatt & Nichol uses CRITICALSTART® MDR and VMS to reduce their vulnerability exposure, improve threat response times, and increase operational efficiency through actionable insights and expert support

Moffatt & Nichol, a global infrastructure consulting firm, faced rapidly growing headcount and an unsustainable vulnerability management process that outpaced their incumbent provider’s capabilities. To regain control and scale securely, they partnered with Critical Start and implemented Critical Start’s MDR and Vulnerability Management Service (VMS), integrating Qualys VMDR, SentinelOne EDR, Sumo Logic XDR, and the CORR platform with Microsoft Intune for consolidated asset visibility.

Critical Start delivered prescriptive, prioritized vulnerability reports, turnkey patch lists, SOC-driven MDR/XDR monitoring, and staff augmentation, replacing manual spreadsheets with a clear dashboard and rapid incident workflows. The engagement achieved fast onboarding (90% in one month), enabled patching of 78% of open vulnerabilities, reduced remediation effort by suggesting five patches that addressed over 6,700 issues, and cut investigation/response times from weeks to hours—substantially improving Moffatt & Nichol’s security posture and operational efficiency.

Moffatt & Nichol

Ean Meacham

IT Security Analyst