Case Study: Leading Financial Services Firm achieves 24/7 monitoring, major alert reduction, and increased analyst efficiency with Critical Start

How Critical Start’s integration with Cylance and Carbon Black helped this financial services firm with complete endpoint protection

Leading Financial Services Firm engaged Critical Start as a third‑party managed detection and response (MDR) provider to integrate and monitor endpoint agents (initially Cylance and Carbon Black) and to provide 24/7 monitoring, reduce alert noise, and handle Level 0/1 triage so the internal security team could focus on higher‑value work.

Critical Start implemented its Zero Trust Analytics Platform (ZTAP) and Trusted Behavior Registry to correlate telemetry, cut false positives, and perform Tier 1/2 triage with a transparent console and mobile app. The result: of roughly 10–12 million alerts seen monthly, Critical Start escalates only about 250–300 to the firm, saving about 50–60 analyst hours per week, meeting SLAs, delivering on time and on budget, and enabling the customer’s team to grow and focus on advanced tasks.