Case Study: Hackley Community Care improves 24x7 cybersecurity coverage with Critical Start MDR

Healthcare IT Team Rests Easy with Increased Managed Detection and Response Coverage

Hackley Community Care Center, a healthcare organization with upwards of 330 employees, needed stronger cybersecurity coverage but had a small security team that couldn’t provide 24x7x365 monitoring, especially during long weekends and holiday breaks. After seeing a healthcare partner hit by ransomware during an off-hours holiday period, the team recognized it needed help from Critical Start and its Managed Detection and Response (MDR) service.

Critical Start implemented MDR with 24x7x365 coverage and a human-led security operations approach integrated with the organization’s Palo Alto Networks Cortex EDR environment. The result was improved team efficiency, stronger security operations, and more protection with less need to alert management after hours. Critical Start also helped reduce false positives at scale, with the case study noting its ZTAP platform eliminates over 99% of alerts confirmed as good behavior.

HIPAA

Gary Szatkowski

IT Director