Case Study: University of Houston-Clear Lake achieves faster emergency response and improved student wellbeing with CriticalArc SafeZone

University of Houston-Clear Lake Ensures 24/7 Access to Wellbeing Support

University of Houston-Clear Lake sought to strengthen safety and wellbeing across its 524‑acre main campus, Texas Medical Center site, and Pearland satellite campus, with a need for faster incident response and better access to mental‑health support. After evaluating options, the university selected CriticalArc’s SafeZone and Omniguard platform to provide real‑time geo‑location, streamlined communications, and tools to support students and staff 24/7.

CriticalArc deployed SafeZone/Omniguard campus‑wide, enabling dispatchers to pinpoint responders, offer virtual escorts, accept anonymous tips, and connect users to counseling services quickly. The solution achieved broad student and staff adoption, reduced response times, improved officer–student engagement, and delivered metrics that UHCL uses to drive continuous service improvements and support contract renewals.

University of Houston-Clear Lake

Russell Miller

Executive Director, Public Safety / Chief of Police