Case Study: Sydney Trains Network transforms staff and passenger safety and reduces costs with CriticalArc SafeZone

Sydney Trains Improving Customer Service and Safety

Sydney Trains Network, which operates 175 stations, eight lines and more than 800 km of track handling over a million peak journeys daily, faced growing staff-safety risks after the Opal card rollout allowed station staff to be reassigned to platforms and concourses. To protect employees working in isolated or off-peak locations they needed a simple, reliable monitoring and communications solution and selected CriticalArc’s SafeZone.

CriticalArc implemented SafeZone across the Sydney Trains Network in 2020, providing location sharing, emergency-call, instant communication and 24/7 monitoring with rapid rollout and staff training. The solution delivered measurable benefits — saving millions of dollars compared with heavier infrastructure options, faster emergency response for incidents like medical emergencies, missing children and scrub fires, precise location of checked-in staff, easy scalability and strong endorsement from staff and unions.

Sydney Trains Network

Mark Edmonds

Manager of Security Capability