Case Study: Imperial College of London achieves faster emergency response and 24/7 safety for students and staff with CriticalArc's SafeZone

Imperial College of London Selects SafeZone for Command and Control

Imperial College of London, a world-class university with nine sites and more than 25,000 students and staff, faced challenges in communicating with people travelling to and from campus, coordinating a 116‑strong security team for events and high‑profile visitors, and protecting lone workers in labs and out‑of‑hours. After evaluating options, the university chose CriticalArc’s SafeZone as the preferred communications, safety monitoring and emergency response solution.

CriticalArc implemented SafeZone to provide targeted and mass alerts, pinpoint location sharing, lone‑worker protection, emergency call functionality and a single command‑and‑control platform. The system was rapidly deployed, enabling faster officer response (including a significant early medical emergency), gaining 3,000 regular users within six months, supporting 24/7 monitoring through the COVID‑19 reopening and delivering improved coordination, cost savings and measurable community confidence.

Imperial College of London

Terry Branch

Head of Security Services