Case Study: Al-Bustan Village achieves 24/7 location-aware emergency response and enhanced resident safety with CriticalArc's SafeZone

Al-Bustan Village - Customer Case Study

Al-Bustan Village in Riyadh, home to around 3,000 expatriate professionals and their families, faced language and cultural barriers and growing regional tensions that strained conventional security measures. Management wanted to optimise on-site safety operations, guarantee rapid response to calls for assistance both on and off the compound, and enable reliable, location-specific mass communication—needs they addressed by engaging CriticalArc to deploy its SafeZone cloud-based location-intelligence safety and security solution.

CriticalArc implemented SafeZone’s smartphone app paired with mobile command-and-control, allowing one-tap alerts, automatic location sharing, live situational awareness for responders, redundant communications, check-in monitoring and instant mass notifications. The solution has delivered 24/7 emergency support for Al-Bustan’s residents, improved prioritisation and coordination of security resources, streamlined reporting and compliance, and strengthened the village’s duty of care and reputation as a safer, more resilient community.

Al-Bustan Village

Terry Lavin

General Manager