Case Study: Allied Universal achieves faster crisis response with Critical Mention

Allied Universal cuts crisis response from hours to minutes with Critical Mention

Allied Universal, one of America's largest employers with 800,000 employees, faced a significant challenge in its private security operations. Leadership was often reactive, learning about crises from clients first due to delays from overseas monitoring and a lack of real-time alerts. They implemented Critical Mention to consolidate media monitoring and crisis response into a single, scalable system.

The solution from Critical Mention provided real-time alerts, full media visibility across broadcast and digital channels, and structured workflows. This transformed Allied Universal's operations, enabling them to detect issues instantly and notify leadership before clients call. The measurable impact was a transformation of their crisis response from a process that took hours to one that now takes minutes, allowing them to manage multiple crises simultaneously with an expanded team.

Allied Universal