Case Study: American Home Mortgage achieves faster, more accurate benefits enrollment with Criterion

American Home Mortgage Embraces Benefits Innovation and ROI

American Home Mortgage faced a costly, error-prone benefits enrollment process for more than 2,500 employees, relying on paper and fax forms that took 10 to 15 days to process and created privacy, compliance, and administrative challenges. Criterion helped the company replace this manual workflow with a more efficient, secure self-service enrollment approach, along with integration to the HR system and support for call center and paper fallback options.

Criterion implemented an online, exception-based benefits solution that tied into the main HR database, updated data daily, and handled a wide range of plan variations and transaction volume. The result was a faster, more accurate process that reduced administrative effort, improved HIPAA and security compliance, and saved thousands of dollars in mailing, printing, labor, and other administrative costs.

American Home Mortgage

Gwen Deutsch

HR Benefits Administrator, American Home Mortgage