Case Study: The Hillingdon Hospitals NHS achieves continuity of patient care during winter pressures with Crises Control

The Hillingdon Hospitals NHS - Customer Case Study

The Hillingdon Hospitals NHS faced intense seasonal and regulatory pressures—particularly during winter peaks when A&E diverts, opening escalation beds and OPEL 3/4 alerts threaten patient flow. They needed a one-to-many and one-to-one communications and business-continuity solution that could deliver timely alerts, track task delegation and acceptance, and meet NHS emergency planning requirements. Crises Control supplied its mass communications/business continuity platform to address this challenge.

Crises Control implemented its platform features (real-time dashboards and map-based visualization, Incident/Ping Message, Task Manager and SOS functions, plus workflow automation and audit trails) to coordinate response teams and stakeholders. The solution delivered real-time staff status visibility, faster task allocation and completion tracking, and an automatic audit trail for post-incident review—helping The Hillingdon Hospitals NHS maintain patient care during peak events and improve compliance with emergency-planning KPIs.

The Hillingdon Hospitals NHS