Case Study: Royal Devon and Exeter NHS Foundation Trust improves critical care transfer communications with Crises Control

Royal Devon and Exeter NHS Foundation Trust mobilizes 8,000 staff faster with Crises Control

The Royal Devon and Exeter NHS Foundation Trust faced a challenge in mobilizing its voluntary out-of-hours critical care transfer team. The process of calling in a specialist doctor from home for time-critical patient transfers was slow and inefficient, relying on manually calling down a list and causing delays when every minute was essential. The Trust deployed the Crises Control platform to improve this critical communication process.

Using Crises Control, the team can now be activated instantly via SMS, phone call, and push notification at the touch of a button. The solution allows the administrator to track alert receipt, team responses, and their real-time arrival status, significantly improving activation times. Crises Control provided a measurable impact by minimizing delays in transferring patients and ensuring the safety of the team during transfers, all without affecting on-site staffing levels.

Royal Devon and Exeter NHS Foundation Trust