Case Study: a London based MSP improves critical communications and message tracking with Crises Control

London Based MSP secures critical communications for 1,500-employee global client with Crises Control

A London-based managed service provider (MSP) needed a critical communications platform to support its work for a leading global provider of business-to-business conferences. The challenge was to guarantee the secure delivery of urgent messages across multiple time zones and telecommunications carriers to a globally dispersed client with 1,500 employees on six continents, while also tracking receipt and completion.

The MSP deployed the Crises Control platform. This multi-channel solution uses email, voice call, SMS, and push notifications to ensure messages are received and provides an automatic audit trail for tracking. This allowed the MSP to respond to client needs more quickly and resolve issues faster. Crises Control was also chosen for its responsive support, 24/7 service, and strong compliance with data protection needs like GDPR.