Case Study: Leading Managed Service Provider achieves reliable global critical communications and faster incident resolution with Crises Control

Leading Managed Service Provider - Customer Case Study

Leading Managed Service Provider, a London-based MSP supporting a global B2B conferences and events client, faced a global, multi-carrier communications challenge: they needed a secure, reliable critical communications platform that could guarantee delivery across time zones and track receipt and completion of ticket items. To meet these needs they chose the Crises Control platform, a critical incident notification and management solution.

Crises Control implemented a multi-channel delivery model (email, voice, SMS and push) for the MSP’s Service Desk, creating an automatic audit trail that shows when messages arrive and who has acknowledged them. As a result, the MSP can verify delivery and acknowledgements in real time, resolve client issues faster, and track performance indicators reliably — all backed by Crises Control’s security features, onboarding support and 24/7 account assistance.