Case Study: Leading Ground Handling Company achieves reliable global incident communications and accelerated return to operations with Crises Control

Leading Ground Handling Company - Customer Case Study

Leading Ground Handling Company, a global air cargo and baggage services provider operating nearly 200 locations in 22 countries, faced frequent, complex operational disruptions — from severe weather and security incidents to power/internet outages and dangerous-goods leaks — made harder by multiple languages, time zones, telecoms providers and data-protection rules. They engaged Crises Control for an incident management platform to coordinate communications and responses across their worldwide operations.

Crises Control implemented its incident notification and management platform to send SMS, telephone and push alerts, distribute response plans, provide one-touch SOS with GPS tracking, and present real-time dashboards and map-based visualizations. The solution enabled reliable, centrally managed tasking and status visibility across sites, accelerated return to normal operations, improved staff safety and was rolled out quickly with hands-on onboarding and 24/7 support from Crises Control.