Case Study: Dolphin Square achieves robust emergency preparedness and rapid team-wide communications with Crises Control

Critical Incident Notification Solution

Dolphin Square, an historic Pimlico estate of 1,250 flats and multiple communal facilities, needed a reliable way to coordinate emergency communications across 13 interlinked blocks and thousands of residents. While radios covered on-site staff, the managing agent required a robust solution for off-site notifications and full-scale mobilisations, so they selected the Crises Control critical incident notification platform.

Crises Control worked closely with Dolphin Square on installation and on-site training, making contact upload straightforward and guiding a thorough review and update of emergency plans. The platform has delivered measurable operational benefits — 24/7 access to up‑to‑date plans, routine testing of procedures, and the ability to rapidly communicate to the entire emergency response team — improvements Dolphin Square cites as enhancing preparedness and would recommend.

Dolphin Square

Catherine De Villiers

Health & Safety and Projects Manager