Case Study: Cougar Helicopters strengthens emergency response with Crises Control

Transforming Emergency Response at Cougar Helicopters

Cougar Helicopters, an offshore passenger transport and Search and Rescue operator, needed a more modern way to manage emergency response. While its existing paper-based checklists, text alerts, and physical alarms had worked for years, the company wanted better real-time coordination and visibility during critical incidents. To address this, Cougar chose Crises Control.

Crises Control was implemented to support aviation incident response and everyday operational alerts, giving Cougar Helicopters flexible mass and targeted notifications, acknowledgment tracking, built-in checklists, timelines, and a control centre for live updates. The result is stronger emergency communications, faster engagement of the right personnel, and improved operational resilience, with no specific quantitative metrics provided in the case study.

Cougar Helicopters

Mick Cutler

HFDM Analyst & Emergency Preparedness Coordinator